Terms and Conditions

Terms And Conditions

By purchasing from (or using) this website you are deemed to have accepted and agreed to be bound by the ‘Terms and Conditions’ as set out here.  Please read each section carefully. The greatest care has been taken in the development of AltwoodSkincare.com and its content.  However no warranty of any kind is given or implied, except that there has been no wilful negligence.  To the greatest extent permissible in law, AltwoodSkincare.com, its holding company (Altwood Pharmacy Ltd) and associated parties, their directors and employees shall not be liable for any loss or claim arising directly or indirectly from the use of this website, except in the case of the wilful negligence of the company, its directors or employees. The term ‘we’ is used here to denote AltwoodSkincare.com, and associated parties. We have taken all reasonable efforts on the accuracy of product information on this site but make no warranties or representations of any kind on the accuracy of such information. Information on this site must not be relied upon. We cannot be responsible for any losses arising from the use or inability to use the website, or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control. We cannot be responsible for any loss of profits, wasted expenditure, corruption or destruction of data, or any other loss which does not directly result from a wilful error on our part. We make no promise that the website will be uninterrupted or entirely error-free.  Because of the nature of the Internet, this shopping online service is provided on an “as is” and an “as available” basis.  You will be held responsible if you breach these terms and conditions of use, and will reimburse us for any loss that may arise due to wilful misuse. This does not affect your statutory rights as a consumer.  Buying from AltwoodSkincare.com The information available at the Altwoodpharmacy.com website is not a substitute for Professional Advice.  Always read the label and inserts of any product purchased. On placing an order, you will receive an email stating that the order has been ‘processed’, ’declined’ or ’cancelled’.  This preliminary email does not guarantee delivery of the goods.  Goods are only confirmed as shipped when you receive a ‘completed’ email, meaning your order has been dispatched.  How and Where we deliver We mainly deliver within the UK, but we also offer international delivery to Europe and the US.  The website will show carriage costs for international delivery, once you have entered your postal address. In some circumstances if for any reason the shipping has been calculated inaccurately due to reasons of location or anything outside our control, we will inform you and propose a solution. Once received, your order is put together by our dedicated staff. Orders are generally dispatched by Royal Mail or by Courier.  Royal Mail recorded or Couriers will require a signature, and will deliver between 9am and 5pm on weekdays only.  Please specify an address where someone will be able to sign for your goods between these hours. We reserve the right to change postal methods if circumstances require it. Occasionally your order will be sent in multiple dispatches (e.g. due to stock levels, difficult to package goods, etc.). Every effort will be made to deliver within the time stated.  However, we accept no liability for any loss caused to you by late delivery. If the goods are not delivery are not delivered on time, please contact us by phone (+44 01628 500 977) or email.  We will ensure that you receive your order as quickly as possible. This does not affect your statutory rights as a consumer.  Methods of Payment All prices are in pounds sterling (£UK). Ordering from within the UK, all major Credit Cards and Debit Cards are acceptable. Ordering from outside of the UK, payment can only be accepted by credit card. Payment is normally debited from your account within 48 hours of your order.  Returns Policy We have a total satisfaction guarantee policy. If for any reason you are not happy with a product please let us know within 3 days of its arrival by phone. Goods must be returned within 7 days of its arrival in their original packaging and have not been tampered with in any way. A handling and management charge of 10% will be deducted from the value of returns. The handling and management charge will be waved if the products have been sent in error or are faulty. Please pack securely and also insert a note for reason of return and post to the following return address AltwoodSkincare.com Returns Department 47 Wootton Way Maidenhead Berkshire SL6 4QZ  Complaints Procedure Any complaints need to be sent to our complaints department in writing only. Please have the following information in the letter. Your Name, Contact telephone number, email, contact address, order number if relevant. Send your letter of complaint to AltwoodSkincare.com Complaints Department 47 Wootton Way Maidenhead Berkshire SL6 4QZ  Copyright, trademarks and Data Protection All rights in the designs and information are protected by copyright, trademarks and other intellectual property rights. You may view, copy and print portions of our website for the sole purpose of placing an order.  The materials on the website may not be used for any other purpose. We will use the information which you provide and the record of items you buy to constantly monitor and improve the service we offer.  Any such use will be in accordance with our Privacy Policy.  Links to other Websites The website may contain links to other websites which are not controlled or maintained by us.  These links are provided for your convenience only.  We are not responsible or liable for the content of those sites.  WEEE Regulations The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. • Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. Altwood Pharmacy Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.  General We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary. If any of these terms and conditions are held to be invalid, then the validity of the remaining provisions shall not be affected. These terms are governed by the laws of England and any disputes will be decided only by the courts of England. The supply of medicines to the USA is subject to the control of the US Customs and the FDA and this may result in delays or non-delivery of your order.  Any such delay or non-delivery will be the responsibility of the client. EU residents pay the UK VAT inclusive price. We reserve the right to modify our Terms & conditions subject to current laws. Errors and Omissions Excepted.