Tracking My OrderWhat is my Tracking Number? All orders have a 13 character unique tracking number, which will be sent to you with your dispatch confirmation e-mail. You can use this tracking number to track the progress of your order using the Royal Mail Track and Trace Service: Where can i find my Tracking Number? You can view your tracking number either by checking your dispatch e-mail or by logging into your accout and selecting the order history tab. e.g (Your unique Tracking Number for this shipment is FD*********GB.) What can i do if i have not recieved my Order? If you have not recieved your order in the time period you expected, there are a few steps you can take to try and locate your shipment
If you have tried the above then please see the contact us page and we will be happy to help you further. PLEASE NOTE: we cannot make a claim with Royal Mail for a lost or incorrectly delivered item until 15 working days have elapsed from the posatge date. In the rare case a parcel does not arrive in the delivery period expected we will not be able to re-dispatch or refund an order until the 15 day period has passed or we have had confirmation that the item is being returned to us. |
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